--- title: "Salon Policies | Pura Vida Color Studio Hair Salon" description: "Standard salon policies for Pura Vida Color Studio Hair Salon in Ann Arbor, MI. Cancellation, late arrival, refund, pricing, and booking policies." lang: en json-ld: | { "@context": "https://schema.org", "@type": "HairSalon", "@id": "https://www.mypuravida.com/#business", "name": "Pura Vida Color Studio Hair Salon", "legalName": "Pura Vida Color Studio LLC", "alternateName": "Pura Vida Color Studio", "description": "Consultation-first hair salon in downtown Ann Arbor specializing in low-maintenance balayage, dimensional color, gray blending, gray coverage, precision cuts, and Cezanne keratin treatments. 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To support this goal, we have implemented salon policies that aim to promote a culture of respect for all individuals involved. We kindly ask for your cooperation in adhering to these policies. Your loyalty and support are greatly valued, and we are dedicated to providing you with an experience that brings joy to your day! ### Cancellation Policy If you can not make your reserved appointment, we kindly ask for at least 48 hours' notice if you need to cancel, partially cancel (modify), or reschedule your appointment. **Any cancellations, partial cancellations\*, or reschedule requests made within 24 hours of the scheduled appointment are considered a late cancellation and will be charged a late cancellation fee of 50% of the scheduled service.** We understand that unforeseen circumstances, emergencies, and illnesses can arise unexpectedly. However, when appointments are scheduled, time is specifically set aside for each guest at the salon. Short-notice cancellations result in financial losses for both the service provider and the business. Appointments can be canceled online (before 24 hours), via text, or by calling the salon. To cancel within 24 hours, please contact the salon through text or phone at 734-757-6210. ### Missed Appointments / No Show Policy **The full cost — 100% of the scheduled service IS charged for these appointments.** This cancellation fee is non-refundable. ### Late Arrivals Policy If you arrive within 15 min late for your scheduled appointment, there may be a need to shorten the appointment duration. If you arrive later than 15 minutes, there may be a need to reschedule your appointment. ### Return / Refund Policies **Services —** The Salon does not issue refunds on salon services for any reason. However, we strive for full satisfaction. If you are unhappy with the quality of your service please make your stylist aware before you leave the salon or contact us within 48 hours. **Salon Retail Products —** All retail sales are final. ### Payment Types Pura Vida Color Studio accepts Cash, Discover, Amex, Visa, Mastercard, and ApplePay. ### Child Safety Policy Due to the size of our establishment, and all the chemicals and dangerous tools in a salon environment, we ask that no children be brought to the salon. ### Environmental Salon Fee Pura Vida Color Studio is a Certified Sustainable Salon affiliated with [**Green Circle Salons**](https://greencirclesalons.com/directory/pura-vida-color-studio/). A small fee is included in each guest's service ticket to support environmental initiatives — including the recovery and recycling of hair clippings, used foils, color tubes, excess hair color, and other salon waste that would otherwise end up in landfills or waterways. [View our waste-diversion certificate →](/__l5e/assets-v1/eb807696-0d1c-4eea-b7ed-93d599f1d78e/green-circle-waste-certificate.png) [![Green Circle Salons Certified](/__l5e/assets-v1/ca272f96-1c42-4f8c-8aa3-cf9feb5e3853/green-circle-black.png)](https://greencirclesalons.com/directory/pura-vida-color-studio/) ### Parking If getting a color service we recommend parking in a parking structure. Metered street parking is limited to a 2hr maximum. Multi-year winner, Best Salon in Washtenaw County · Current Magazine Best of Washtenaw · Board Certified Haircolorists on Staff [![Board of Certified Haircolorists](/__l5e/assets-v1/f4b05715-5f5f-4a7e-9f93-e12ee1d69b5f/bch.png)BCH — Board Certified Haircolorists ](https://www.boardofcertifiedhaircolorists.com/online-directory)[![Green Circle Salons Certified](/__l5e/assets-v1/ca272f96-1c42-4f8c-8aa3-cf9feb5e3853/green-circle-black.png)Green Circle Certified Sustainable Salon ](https://greencirclesalons.com/directory/pura-vida-color-studio/)[![Davines Sustainable Beauty Partner](/__l5e/assets-v1/68a2800d-b61b-4316-85ac-594c0d6d249f/davines-partner.png)Davines Exclusive Partner Salon ](https://us.davines.com/pages/salon-details?id=CC40421) ### Start Here - [New Guests](/new-guest-ann-arbor) - [Book Appointment](https://na0.meevo.com/CustomerPortal/onlinebooking/booking/service?tenantId=102866&locationId=105748) - [Choose Your Stylist](/ann-arbor-hairstylists) - [Services & Pricing](/services-and-pricing-ann-arbor-mi) ### Services - [Balayage](/balayage-ann-arbor-mi) - [Gray Blending](/gray-blending-ann-arbor-mi) - [Gray Coverage](/gray-coverage-ann-arbor-mi) - [Full Hair Color](/full-hair-color-ann-arbor-mi) - [Haircut](/haircut-ann-arbor-mi) - [Keratin Treatment](/keratin-treatment-ann-arbor-mi) - [Consultation](/consultation-ann-arbor-mi) - [View Full Pricing Menu →](/services-and-pricing-ann-arbor-mi) ### About Us - [Our Story](/our-story) - [Blog](/blog) - [2026 Sustainability Plan](/sustainability-ann-arbor-mi) - [Contact](/contact) ### Shop ### Visit Us 207 S 4th Ave Ann Arbor, MI 48104 [(734) 757-6210](tel:+17347576210) [Ann Arbor Neighborhoods We Serve](/locations-ann-arbor) **Monday:** Closed **Tuesday:** 10 AM – 8 PM **Wednesday:** 11 AM – 8 PM **Thursday:** Closed **Friday:** 10 AM – 8 PM **Saturday:** 11 AM – 6 PM **Sunday:** Closed Pura Vida Color Studio LLC [Salon Policies](/salon-policies) [](https://www.facebook.com/mypuravida)[](https://www.instagram.com/puravidacolorstudio/)