STANDARD Policies

Terms of Service

At Pura Vida Color Studio, we strive to deliver an exceptional experience to all our clients. To support this goal, we have implemented salon policies that aim to promote a culture of respect for all individuals involved. We kindly ask for your cooperation in adhering to these policies. Your loyalty and support are greatly valued, and we are dedicated to providing you with an experience that brings joy to your day!

CANCELATION POLICY:

If you can not make your reserved appointment,  we kindly ask for at least 48 hours' notice if you need to cancel, partially cancel (modify), or reschedule your appointment. ANY cancellations, partial cancellations*, or reschedule requests made within 24 hours of the scheduled appointment are considered a late cancellation and will be charged a late cancellation fee of 50% of the scheduled service.  

We understand that unforeseen circumstances, emergencies, and illnesses can arise unexpectedly.  However, when appointments are scheduled, time is specifically set aside for each guest at the salon.  Short-notice cancellations result in financial losses for both the service provider and the business. The non-refundable cancellation fee ensures some compensation for this loss.

Pura Vida Color Studio will make reasonable efforts to fill the appointment vacancy created by the late cancelation. If successful, a portion of the late cancellation fee may be credited to the guest’s salon account for future services.

Appointments can be canceled online (before 24 hours), via text, or by calling the salon. To cancel within 24 hours, please contact the salon through text or phone at 734-757-6210.

Any applicable cancellation fees will be charged to the credit card on file. In case of a declined credit card, a self-pay link will be sent to the guest for payment upon receipt.

*A partial cancellation involves canceling part of a multi-service appointment, such as only opting for one service out of two scheduled services. For example, canceling the haircut from a color & haircut appointment.  If this request for a partial cancelation is made at the time of the appointment, or at any time within 24 hours of the appointment it will incur a 50% charge for the haircut portion of the appointment.  

MISSED APPOINTMENTS/NO SHOW POLICY:

While we understand that unforeseen circumstances can occur, a missed appointment where no notice is given not only affects our ability to serve other guests but also results in lost time and resources. The full cost - 100% of the scheduled service IS charged for these appointments. This cancellation fee is non-refundable to ensure that the service provider and company are compensated to some degree for the loss of income. 

Any missed appointment/no-show fees due will be charged to the credit card on file. If for any reason the credit card on file is declined, a self-pay link will be sent to the guest and will be due upon receipt.

LATE ARRIVALS POLICY: 

We always try to be as understanding as possible. We value your time as well as the time of our other clients. If you arrive within 15 min late for your scheduled appointment, there may be a need to shorten the appointment duration so the service provider does not run late for the next guest.  If you arrive later than 15 minutes? for your scheduled appointment, there will be a need to shorten the appointment duration or there may be a need to reschedule your appointment. However,  Pura Vida Color Studio will do its very best to deliver the highest quality results in the shortened appointment time. The full price of the originally scheduled appointment will still apply. If there is no way possible to make the service work in the time remaining of your scheduled appointment, or you do not want the modified service, it is considered a no-show and subject to the no-show fee. 

CLIENT & STAFF ILLNESS POLICY 

If you're feeling sick or are contagious on the day before or the day of your appointment, please let us know asap so that we can reschedule you.  Due to how closely we work with our guests and each other, we try to limit exposure to illness whenever possible. It's very important that our salon team stay as healthy as possible so that we can continue to serve our guests. The 24-hour cancellation policy still applies in a client illness scenario. 

We also understand that life doesn’t stop for colds or other minor illnesses.  In some situations, it may still be okay to keep your appointment and wear a face mask. Please reach out to the salon directly if you are feeling a little sick but well enough to keep your appointment so an individual assessment may be made of the situation. 

To ensure that we maintain a healthy environment in the salon and keep our guests healthy there may be times when our service provider needs to take a sick day. Pura Vida Color Studio will strive to give at least 24 hours of notice unless this cannot be avoided. At times, acute and immediate illness cannot be avoided. Pura Vida Color Studio will offer another service provider to the client as well as the option to reschedule for the soonest available time. 

APPOINTMENT CONFIRMATIONS & REMINDERS:  

At Pura Vida Color Studio, we utilize a scheduling system that automatically sends notifications for appointment bookings, confirmation requests, and reminders via email and text. Guests have the flexibility to choose their preferred method of receiving these reminders. We suggest opting for both text and email confirmations for appointments. The emails will contain essential details and policy links, while the texts will include policy links.

After booking an appointment, guests will receive a notification via email and/or text. If any details are incorrect or changes are needed, please contact us promptly.

To minimize late cancellations and missed appointments, guests will receive a notification 48 hours before their scheduled appointment, requesting confirmation. Additionally, a reminder will be sent 24 hours before the appointment.

Upon receiving the 48-hour notification and confirmation request, please confirm your appointment promptly. Appointments not confirmed by 6 pm the day before the scheduled appointment may be subject to cancellation.

INCLEMENT WEATHER & OTHER SALON EMERGENCY POLICY: 

There may be times when the weather causes the need to cancel appointments. Because we respect your safety if there is a Severe Weather Warning announced and you feel unsafe traveling to your appointment, we will waive the late cancellation fee.   If there is a Severe Weather Warning and we feel it is unsafe for both guests and staff we may close the salon and cancel all appointments.  If this happens, Pura Vida Color Studio will try to reschedule the canceled appointments in as little time as possible. Please know that we never want to inconvenience anyone. If we can arrive in a safe and timely matter we will do our best. If we need to close due to inclement weather or a salon emergency (like a power outage), the team will contact each guest to let them know the situation as soon as possible. We will reach out again when we'll be re-opening after any weather challenges or emergencies.

CHILD SAFETY POLICY: 

Due to the size of our establishment, and all the chemicals and dangerous tools in a salon environment, we ask that no children be brought to the salon. Your child's safety and the environment is a top priority as well as the enjoyment and relaxation of yourself and other guests in the salon at the same time. 

ur salon offers new guest services to guests 18 years and older only. 

GUEST COMPANION POLICY: 

We ask that any companions not receiving services also wait outside during your visits. Our space is very limited and it would reduce crowding for a more enjoyable experience. We appreciate your understanding. 

RETURN/REFUND POLICIES: 

Services- The Salon does not issue refunds on salon services for any reason. However, we strive for full satisfaction of your service and do understand that every once in and while miscommunications happen.  If you are unhappy with the quality of your service please make your stylist before you leave the salon.  If not mentioned at the time of service, you must contact PURA VIDA Color Studio within 48 hours of the originally scheduled appointment to request an “adjustment” or “re-do” appointment. We offer an “adjustment” or  "re-do” at no charge when a client is genuinely unhappy with the result immediately due to incorrect application, or missed formulation, or miscommunication. We do not offer “adjustment” or re-do” appointments when a client asks for a result, receives it, and decides they or their family and friends don't like it. 

Adjustment appointments will be scheduled with the same colorist/stylist who performed the service initially. Adjustment appointments must be scheduled within 2 weeks of the original appointment. Color adjustment appointments do not include a blow dry style service however, the colorist/stylist may opt to perform this service if time allows.  Haircut adjustments will be done on clean dry hair. If you “No Show” on an adjustment appointment, we will not schedule a new complimentary adjustment appointment. If you choose to go to another service provider, then there will be a full-price service appointment charged for the new service provider. Each scenario will be assessed on a case-by-case basis if the circumstances fall outside of the normal considerations. 

Salon Retail Products - All retail sales are final.

PAYMENT TYPES: Pura Vida Color Studio accepts Cash, Discover, Amex, Visa, and Mastercard , ApplePay

GRATUITIES:

Tips for all service providers, assistants, and associates are always appreciated. Guests can tip their service provider with cash, a credit card, or Venmo (if the service provider offers). Your service provider does pay a processing fee for credit card and Venmo gratuities. 

Many guests inquire about tipping etiquette. The industry norm suggests tipping 15-25% of the service cost to the service provider. For an assistant or associate, a tip of $5 - $15 is appropriate, based on the extent of their assistance with the guest.

PRICING POLICY:

Appointment confirmation emails generate an estimated price for the primary scheduled service. Service fees may be different based on the listed prices, due to different results asked for by the client, the required length of time required, additional products required, density or length of hair, condition of hair, or complex layering of services to achieve the final result. The responsibility of understanding final service costs lies with the guest. If a guest wants clarification of the expected cost, the service provider can provide this information before beginning the service. Pura Vida Color Studio is not responsible for a guest not fully understanding the costs of the services on the day of the service and at the time of the transaction. Payment is due in full at the time of service. 

We do not allow any negotiations on pricing whatsoever. To protect the business and our employees, any refusal of payment at the time of service will be handled as an act of theft to which Pura Vida Color Studio reserves the right to call law enforcement. We strive to clearly communicate in advance so that this scenario will never happen, as we always want to serve our guests with the utmost professionalism and kindness. Please ensure that you ask the total cost of services before receiving the service. 

DEPOSITS FOR APPOINTMENTS:

We've implemented an advance deposit policy for appointments that are scheduled for 4 hours or more, like creative color appointments, corrective color, and transformation appointments, or session work. 

A 50% of the estimated billing value is charged as an advanced deposit, at the time of booking. The final price may be different depending on client requests and necessary service applications to achieve the desired results determined at the consultation. The deposit will be applied to the final bill at the time of check-out after final costs are assessed. This is a partially refundable deposit and will be refunded only in the following circumstances.

  • 100% refund, if cancellations or rescheduling are made before 72 hours of the appointment. 

  • 50% refund if cancellations or rescheduling are made before 48 hours before your scheduled appointment. 

  • 0% refund for any changes and cancellations made within 48 hours of appointment: 

  • 0% refund will be given on same day canceled appointments or no-shows

We understand that unforeseen circumstances can arise, therefore we will do our best to accommodate rescheduling requests, whenever possible, as long as they're made before 72 hours of the appointment time. By implementing an advanced deposit policy, we aim to protect the time, resources, and availability of our hardworking service providers who rely on these appointments as their income. We have a deposit link for you to pay your deposit before scheduling.

ONLINE BOOKING POLICY 

We strive for the best experience we can give you.  As an added convenience you can schedule anytime with online booking.  If you don’t see an appointment for when you desire please put yourself on the waitlist.  We will do our best to accommodate waitlist requests. 

New Guests: When booking please select the new guest appointment that aligns best with your needs. Upon booking, you will receive a confirmation email along with a link to complete a few new guest forms, including a pre-appointment questionnaire. Kindly fill out the questionnaire and provide the requested photos promptly.

After reviewing your responses, we will reach out if further clarification is needed, if a different appointment type is more suitable for your hair goals, or if an in-person consultation is required first. If the questionnaire is not submitted and it becomes apparent during the consultation that the scheduled service may not be adequate in terms of time or type for your requirements, the service provider may choose to either conduct only a consultation or adjust the service to fit the allocated time. Regardless, the guest will be responsible for the full cost of the scheduled service.

Please Note: If a New Guest schedules an established guest appointment we will reach out to reschedule the appointment. 

Established Loyal Guest: If for any reason we didn’t pre-book your next appointment online booking is a great tool. If you are not sure what appointment type to book reach out to the salon and we will let you know.  

SOME SERVICES REQUIRE CONSULTATIONS: For specific appointment types that involve numerous variables, we require an in-person consultation with new guests before scheduling any service appointments. These appointment types include major transformations (changes of more than 3 levels lighter or darker), color correction, and creative/fashion color services.

APPOINTMENT BOOKINGS & WALK-IN POLICY:

  1. Create profile: To schedule an appointment a guest must have a profile created in our scheduling system, including a credit card (required for cancelation & no-show policies).

  2. Schedule appointments: Once a profile is complete in our scheduling system a guest can schedule or cancel appointments online, via text, email, or by phone. For partial cancelations and late cancelations, the guest must text or call the salon. 

Please note: Scheduled appointment times are inclusive of time to check in, consult, service, and check out procedures. At our company, your service provider is responsible for caring for you from the start to finish of your appointment.  At times they may be assisted by another service provider or an associate stylist. 

For schedule efficiency: Pura Vida Color Studio may reach out to modify your appointment start time. 

Walk-in guests: We welcome walk-in guests but due to scheduling, we may not be able to accommodate service requests at the time of the walk-in. 

NOISE POLICY: Cell Phones and Conversations: In a salon environment, the combination of various conversations and the use of tools such as blow dryers can result in elevated noise levels. At times, some conversations can escalate to the point where they disturb other guests and can make it difficult for service providers to hear their guests. To maintain a relaxed and pleasant atmosphere for all, this policy sets out specific guidelines for managing noise in the salon. Service providers may politely ask for cooperation when necessary.

Cell Phone Use:

  • Phone Conversations: Avoid using the speakerphone and please keep your voice at a moderate volume.

  • Earphones/Headphones: Use earphones or headphones for listening to audio, watching videos, scrolling social media, or making phone calls.

  • Ringer Sounds: Quickly silence or answer your phone to prevent ongoing sounds.

Conversations:

  • Maintain moderate conversation volumes: While we encourage guests and service providers to enjoy themselves and share stories, considerate volume levels should be maintained to prevent excessive loudness and irritation of other guests. Kindly be mindful of noise levels to accommodate everyone present.

  • During blow-drying, please limit conversations to help control noise levels. Your service provider may ask you to resume your conversation after the blow-dry is complete.

RIGHT OF REFUSAL:

We at Pura Vida Color Studio reserve the right to refuse any service that we feel endangers our environment, staff, and other guests. As a business that follows state board health and sanitation guidelines, we must always follow the state's guidelines with which conditions we are not allowed to treat. We will always strive to treat these situations with the utmost respect but we may find it necessary to remove them from our premises immediately. 

Our team may also feel, in certain situations, that a service will not be possible and that the guests may not have realistic or unreasonable expectations, in which our salon will refuse the service. If there is a scenario that we deem as dangerous to our staff, clients, and environment, we'll remove the danger immediately.

ENVIRONMENTAL SALON FEE:

Pura Vida Color Studio is a Certified Sustainable Salon affiliated with Green Circle Salons. By being waste warriors, we divert up to 95% of our salon waste through recycling, recovery, and repurposing. To support this program, a small fee is included in each guest's service ticket. Please note that this fee is mandatory and contributes to our environmental initiatives.

SOCIAL MEDIA POSTING POLICY

Our goal is to use images, videos, words, and references throughout various social media sites to market our expertise, experience, customer service, service offerings, and client management, as well as create relevant content that shares our company's brand, people, philosophies and service to our community. We recognize that technology allows us unique opportunities to engage and that we must do so with the utmost respect, positivity, and diligence, respecting all involved. 

Our team has a policy that holds them to a high standard with the way they must conduct themselves publicly which represents our brand to the highest caliber.  On Pura Vida Color Studio’s social media posts, we'll refrain from explicitly sexual, political, or religious shares in order not to offend any of our audience. We have a firm policy to stay neutral and display what we do, have fun, and share ideas as well as Inspiration. 

Our objective is to always maintain civility and conduct ourselves with professionalism. Our team's individual opinions may not always reflect our business. Employees are never allowed to disclose private information about our guests and our company. We have a firm policy that our company and representatives of our company show respect to all people. 

In our Salon Polices Acknowledgment form, we ask permission to share, re-share and tag our guests in sharing about work that we do. In the effort to collect and curate content, we may film, record, shoot images, and post ads that involve our salon community. Please let us know if you do not want to be included in any social media shares.

PARKING: If getting a color service we recommend parking in a parking structure. Metered street parking is limited to a 2hr maximum. Most color services take 2 hours or more. We are not responsible for any parking tickets that may be incurred.